Microsoft Outlook woes

[chrismitchell]

I am having trouble with Microsoft Outlook.. I am trying to either uninstall all the preferences for it or to change it so that it can accept the connection to the company Exchange Server.

Does anyone have experience with Outlook (not express) so that they can answer a few questions for me?

Cheers for any help


Chris

[Bonker Gudd]

I use it, but I'd probably be as much use as a chocolate fireguard

[Mark Sreeves]

Outlook.... ahh!
Those were the days.....


Go on then fire away!
What version of Outlook are you using?
I only have experience with Outlook 97 if that's any help.

[plenderj]

I've setup Outlook 2000 and Outlook 2002 for use with our Exchange server in here if that's of any help ...

[chrismitchell]

The problem is using Outlook 2000 and Exhange...

Basically we bought a new machine and we set it up in the Design room to be the design room email (for the case of working this out we will call it [email protected])

The email is all set up on the server which we will call fs01 for the case of working this out.

Now I installed the Office 2000 suite with Excell, Access etc... Then went to set up Outlook.. when I started it going it asked what we were using either Internet or Exchange.. I selected exchange and all the other peices of information (name of the account etc).. to cut a long story short the Outlook can't find the Exchange (which is sitting on the server) and it now gives me all sorts of errors on loading and opens the local folders instead..

I want to get rid of these settings that have been set up and start again (to hopefully get this right)

I hope that this explains what I have done... Can anyone help me? I have tried uninstalling Office 2000 and start again, it keeps the settings.. (I have done this twice now)

Cheers for any help


Chris

[plenderj]

Can the machine in the design room ping the server ?

[chrismitchell]

I dunno... I will check that ... I would like to get it back to the start again so that I can set it up from scratch again...

Any ideas how to do that?

[plenderj]

Hmmm well you could just uninstall office.
Then check if you can ping the server.
If you can, try telnetting to it on port 110. See if you can see the exchange service running.

If all thats cool, then exchange is up and running and the computer can see its up and running. Outlook should then be able to do it. If you go into mail in control panel you can tell it the server name there. You can also get it to check your mailbox validity there too.

[chrismitchell]

Ok.. I can ping the server.. I think that I may have put the wrong thing in the set up for Outlook.. It just won't let me have any options to change any of the settings... I have tried uninstalling office.. it seems to keep its settings.. this is confusing me now.. I have also checked the mail option in the Control Panel and it is set up correctly.

I just dunno what to do now..

[chrismitchell]

Ok, I'm uninstalling it again.. I hope that this gets rid of the problem... Otherwise this is going to really get on my nerves!!!

[chrismitchell]

Installing the whole of Office again.. lets see if this works?

[chrismitchell]

Nope .. same problem... i'm now going to uninstall it again... I'm going to install everything except Outlook for the moment... I think that it is something in the preferences... So I'm stuck now...

[plenderj]

u on icq ?
can't you change anything in mail in control panel ?

[chrismitchell]

All the information in the mail control panel was correct from what I could tell.. it had the correct name for the server and the address that it was meant to connect to.. I'm not on ICQ i'm afraid i'm at work and we can't have things like IRC/ICQ or even messenger...

I'm now trying to use Outlook Express and it won't connect to it through the network or the LAN internet... so I'm thinking that something weird is going on... I will get screenshots of as much of it as I can so that I can post them.. but I have uninstalled Outlook 2000 now..

I will look through the options for Mail again.. but I don't think that there is anything that is wrong..

[plenderj]

im going out for a little lunch and christmas shopping now, but ill be back soon if you want me to talk you through it. im the network administrator here, and we've an sbs 4.5 server running exchange, and a number of outlook 2000 and 2002 clients....

i'll be back in a little while. if you wanna mail me any screenshots, email them to [email protected]

[chrismitchell]

Cheers mate.. I will email you the Screen shot that I now get. I have partially got it to work (it was missing the vital component of personal folders..) but I now have the problem that it cannot connect to the Exchange Server for one reason or another.. So its all very confusing... I will take screenshots of all the options that I have.. if you can help I would greatly appreciate it

Cheers

Chris

[chrismitchell]

I have emailed you screen shots of the Mail option in the control panel and the error that pops up in the Outlook start up....


I hope that you can make sense of them.. there are about 11 jpg images of all the seperate things... if you need another or more descriptive images.. then if you could tell me which ones you want and where to find them then I can do that for you

Cheers for all your help


Chris

[Gary.Lowe]

Go to tools and services, exchange should be in the list.

You can try adding another and putting in the server name and the mail name, then check name. That is all I have ever done.

[chrismitchell]

its the right server name.. which is very confusing... its as if when I set it up it deleted the inbox itself... it was really strange... oh well.. I hope that Jamie will be able to work out what the hell i've done wrong so that I can fix it