View Poll Results: Do you agree with this ?

Voters
8. You may not vote on this poll

  • Yes, customer care calls should be charged.

    2 25.00%

  • No, I don't. They should be FREE

    6 75.00%
Results 1 to 11 of 11

Thread: Indian Mobile Operators are going to start charging for customer care calls !

  1. Apr 26th, 2010, 11:16 PM #1
    akhileshbc
    akhileshbc is offline

    Thread Starter
    Freelancer akhileshbc's Avatar
    Join Date
    Jun 2008
    Location
    Trivandrum, Kerala, India
    Posts
    7,652

    Angry Indian Mobile Operators are going to start charging for customer care calls !

    Yesterday, I called Airtel customercare and heard a taped message that, from May 10 2010 onwards, they will be going to charge Rs. 0.50 / 3 Minutes. !!!!!!

    When I asked about this to the customer care executive, they said that, the telecom department is planning to do this to all the mobile operators..!

    Is that really needed ???? Do you agree with this movement ???

    I am against this....!

    In this way, the mobile operators can earn some more from these calls. I think, this effectively reduce the number of calls to customer care. And more cause more pain to the normal customers.

    If my post was helpful to you, then express your gratitude using Rate this Post.
    And if your problem is SOLVED, then please Mark the Thread as RESOLVED (see it in action - video)
    My system: AMD FX 6100, Gigabyte Motherboard, 8 GB Crossair Vengance, Cooler Master 450W Thunder PSU, 1.4 TB HDD, 18.5" TFT(Wide), Antec V1 Cabinet
    Social Group: VBForums - Developers from India


    Skills: PHP, MySQL, jQuery, VB.Net, Photoshop, CodeIgniter, Bootstrap,...
    Reply With Quote Reply With Quote
  2. Apr 27th, 2010, 12:35 AM #2
    MaximilianMayrhofer
    MaximilianMayrhofer is offline
    Frenzied Member MaximilianMayrhofer's Avatar
    Join Date
    Aug 2007
    Location
    IM IN YR LOOP
    Posts
    2,001

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Expect your 'please wait, your call is very important to us' sessions to get much, much longer.
    - VS2008 Express, Access, SQL Server 2005 Express, VB/C#/ADO.NET -

    Rate posts that have been helpful to you! It's a way of giving back to someone who has helped you

    ASUS V1S-B1 Intel Core 2 Duo T7700 (2.40GHz) 15.4" Wide SXGA+ (1680x1050) 2GB DDR2 + 1GB Turbo Memory 160GB HDD DVD Super Multi Nvidia 8600GT 512MB Notebook w / Microsoft Windows Vista Business Edition

    SQL Server 2005 Express Connection Strings|SQL Tutorial 1|SQL Tutorial 2|Introduction to ADO.NET|Custom Calendar
    Reply With Quote Reply With Quote
  3. Apr 27th, 2010, 01:11 AM #3
    mendhak
    mendhak is offline
    I'm about to be a PowerPoster! mendhak's Avatar
    Join Date
    Feb 2002
    Location
    Ulaan Baator GooGoo: Frog
    Posts
    38,170

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    And the people you call to speak much slower.

    Helll-ohhhh. Thhhhhaannnks for cccalll {pause} ing.
    Reply With Quote Reply With Quote
  4. Apr 27th, 2010, 06:46 AM #4
    Siddharth Rout
    Siddharth Rout is offline
    Discovering Life Siddharth Rout's Avatar
    Join Date
    Feb 2005
    Location
    Mumbai, India
    Posts
    12,001

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Akhi, Vodafone has already started charging for the same in Maharashtra circle...
    A good exercise for the Heart is to bend down and help another up...
    Please Mark your Thread "Resolved", if the query is solved

    MyGear:
    ★ CPU ★ Ryzen 5 5800X
    ★ GPU ★ NVIDIA GeForce RTX 3080 TI Founder Edition
    ★ RAM ★ G. Skill Trident Z RGB 32GB 3600MHz
    ★ MB ★ ASUS TUF GAMING X570 (WI-FI) ATX Gaming
    ★ Storage ★ SSD SB-ROCKET-1TB + SEAGATE 2TB Barracuda IHD
    ★ Cooling ★ NOCTUA NH-D15 CHROMAX BLACK 140mm + 10 of Noctua NF-F12 PWM
    ★ PSU ★ ANTEC HCG-1000-EXTREME 1000 Watt 80 Plus Gold Fully Modular PSU
    ★ Case ★ LIAN LI PC-O11 DYNAMIC XL ROG (BLACK) (G99.O11DXL-X)
    ★ Monitor ★ LG Ultragear 27" 240Hz Gaming Monitor
    ★ Keyboard ★ TVS Electronics Gold Keyboard
    ★ Mouse ★ Logitech G502 Hero
    Reply With Quote Reply With Quote
  6. Apr 27th, 2010, 02:08 PM #5
    abhijit
    abhijit is offline
    PowerPoster abhijit's Avatar
    Join Date
    Jun 1999
    Location
    Chit Chat Forum.
    Posts
    3,228

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Are they providing an alternative method to contact them?

    I suppose they want the customers to pay the customer care group's salaries.
    Everything that has a computer in will fail. Everything in your life, from a watch to a car to, you know, a radio, to an iPhone, it will fail if it has a computer in it. They should kill the people who made those things.- 'Woz'
    save a blobFileStreamDataTable To Text Filemy blog
    Reply With Quote Reply With Quote
  7. Apr 27th, 2010, 09:10 PM #6
    EntityX
    EntityX is offline
    Fanatic Member EntityX's Avatar
    Join Date
    Feb 2007
    Location
    Omnipresence
    Posts
    798

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Good question abhijit. If there is a website with customer help faqs and things like that you could use that to try to resolve your problems. If they took customer emails and responded to your questions also that would be another plus. If they don't do any of that then that sucks. They should only charge for the time that you are not waiting on hold.
    Make as many mistakes as you can as quickly as you can. We want to make sure that we make a great enough number of mistakes in a given amount of time so that we can be successful.

    "Persistence is the magic of success." Paramahansa Yogananda
    Reply With Quote Reply With Quote
  8. Apr 28th, 2010, 02:42 AM #7
    akhileshbc
    akhileshbc is offline

    Thread Starter
    Freelancer akhileshbc's Avatar
    Join Date
    Jun 2008
    Location
    Trivandrum, Kerala, India
    Posts
    7,652

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Quote Originally Posted by koolsid View Post
    Akhi, Vodafone has already started charging for the same in Maharashtra circle...
    Yeah.. And Airtel is going to do that from May 10 onwards....

    If my post was helpful to you, then express your gratitude using Rate this Post.
    And if your problem is SOLVED, then please Mark the Thread as RESOLVED (see it in action - video)
    My system: AMD FX 6100, Gigabyte Motherboard, 8 GB Crossair Vengance, Cooler Master 450W Thunder PSU, 1.4 TB HDD, 18.5" TFT(Wide), Antec V1 Cabinet
    Social Group: VBForums - Developers from India


    Skills: PHP, MySQL, jQuery, VB.Net, Photoshop, CodeIgniter, Bootstrap,...
    Reply With Quote Reply With Quote
  9. Apr 28th, 2010, 02:47 AM #8
    akhileshbc
    akhileshbc is offline

    Thread Starter
    Freelancer akhileshbc's Avatar
    Join Date
    Jun 2008
    Location
    Trivandrum, Kerala, India
    Posts
    7,652

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Quote Originally Posted by abhijit View Post
    Are they providing an alternative method to contact them?

    I suppose they want the customers to pay the customer care group's salaries.
    Quote Originally Posted by EntityX View Post
    Good question abhijit. If there is a website with customer help faqs and things like that you could use that to try to resolve your problems. If they took customer emails and responded to your questions also that would be another plus. If they don't do any of that then that sucks. They should only charge for the time that you are not waiting on hold.
    I think, Airtel is having an email support system already.
    Mail id: [email protected]

    But what about others ??? BSNL is the worst in Customercare support. If they are also going to charge their customer care calls, then I will dump my BSNL sim (I have a BSNL students plan sim with 2000 SMS free for each month)...!

    If my post was helpful to you, then express your gratitude using Rate this Post.
    And if your problem is SOLVED, then please Mark the Thread as RESOLVED (see it in action - video)
    My system: AMD FX 6100, Gigabyte Motherboard, 8 GB Crossair Vengance, Cooler Master 450W Thunder PSU, 1.4 TB HDD, 18.5" TFT(Wide), Antec V1 Cabinet
    Social Group: VBForums - Developers from India


    Skills: PHP, MySQL, jQuery, VB.Net, Photoshop, CodeIgniter, Bootstrap,...
    Reply With Quote Reply With Quote
  11. Apr 28th, 2010, 03:14 AM #9
    Siddharth Rout
    Siddharth Rout is offline
    Discovering Life Siddharth Rout's Avatar
    Join Date
    Feb 2005
    Location
    Mumbai, India
    Posts
    12,001

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Quote Originally Posted by akhileshbc View Post
    Yeah.. And Airtel is going to do that from May 10 onwards....
    In Vodafone, if you have a general query then you have to dial 111 from your handset and that is charged. If it is a complaint/Feedback then you have to dial 198 which is toll free. I am sure Airtel will have a similar feature...
    A good exercise for the Heart is to bend down and help another up...
    Please Mark your Thread "Resolved", if the query is solved

    MyGear:
    ★ CPU ★ Ryzen 5 5800X
    ★ GPU ★ NVIDIA GeForce RTX 3080 TI Founder Edition
    ★ RAM ★ G. Skill Trident Z RGB 32GB 3600MHz
    ★ MB ★ ASUS TUF GAMING X570 (WI-FI) ATX Gaming
    ★ Storage ★ SSD SB-ROCKET-1TB + SEAGATE 2TB Barracuda IHD
    ★ Cooling ★ NOCTUA NH-D15 CHROMAX BLACK 140mm + 10 of Noctua NF-F12 PWM
    ★ PSU ★ ANTEC HCG-1000-EXTREME 1000 Watt 80 Plus Gold Fully Modular PSU
    ★ Case ★ LIAN LI PC-O11 DYNAMIC XL ROG (BLACK) (G99.O11DXL-X)
    ★ Monitor ★ LG Ultragear 27" 240Hz Gaming Monitor
    ★ Keyboard ★ TVS Electronics Gold Keyboard
    ★ Mouse ★ Logitech G502 Hero
    Reply With Quote Reply With Quote
  12. Apr 28th, 2010, 03:21 AM #10
    akhileshbc
    akhileshbc is offline

    Thread Starter
    Freelancer akhileshbc's Avatar
    Join Date
    Jun 2008
    Location
    Trivandrum, Kerala, India
    Posts
    7,652

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    Quote Originally Posted by koolsid View Post
    In Vodafone, if you have a general query then you have to dial 111 from your handset and that is charged. If it is a complaint/Feedback then you have to dial 198 which is toll free. I am sure Airtel will have a similar feature...
    Thanks for the info...
    I'll check that...

    If my post was helpful to you, then express your gratitude using Rate this Post.
    And if your problem is SOLVED, then please Mark the Thread as RESOLVED (see it in action - video)
    My system: AMD FX 6100, Gigabyte Motherboard, 8 GB Crossair Vengance, Cooler Master 450W Thunder PSU, 1.4 TB HDD, 18.5" TFT(Wide), Antec V1 Cabinet
    Social Group: VBForums - Developers from India


    Skills: PHP, MySQL, jQuery, VB.Net, Photoshop, CodeIgniter, Bootstrap,...
    Reply With Quote Reply With Quote
  13. Apr 28th, 2010, 12:39 PM #11
    honeybee
    honeybee is offline
    Randalf the Red honeybee's Avatar
    Join Date
    Jun 2000
    Location
    off others' brains
    Posts
    4,345

    Re: Indian Mobile Operators are going to start charging for customer care calls !

    I haven't called customer support in months. If they start charging, the situation is not likely to change either.

    .
    I am not a complete idiot. Some parts are still missing.
    Check out the rtf-help tutorial
    General VB Faq Thread
    Change is the only constant thing. I have not changed my signature in a long while and now it has started to stink!
    Get more power for your floppy disks. ; View honeybee's Elite Club:
    Use meaningfull thread titles. And add "[Resolved]" in the thread title when you have got a satisfactory response.
    And if that response was mine, please think about giving me a rep. I like to collect them!
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules


Click Here to Expand Forum to Full Width