Amusing or Sad? Network Solutions - Happy Tax Day!

[dbasnett]

Amusing or Sad? Network Solutions

When I got sick my email ended up in every drug sellers email list. Some days I get over 200 emails selling everything from Viagra to Xanax. Either they don't know what my condition is or they are telling me you are a goner, might as well chill-ax and have a good time.

In order to cut down on the mail being downloaded I thought I would add all of the Junk email senders from Outlook to my Network Solution mail server. Much to my amazement I could not find that import Spammers button, so I submitted a tech support request. Here is the response:

Thank you for contacting Network Solutions Customer Service Department. We are committed
 to creating the best Customer experience possible. One of the first ways we can demonstrate 
our commitment to this goal is to quickly and efficiently handle your recent request.

We apologize for any inconvenience this might have caused you.

With regard to your concern, please be advised that we cannot import blocked senders in 
to you e-mail servers. An alternative option is for you to create a Custom Filter that filters 
unwanted e-mails. 

To create a Custom Filter:

Open a Web browser (e.g., Netscape, Microsoft Internet Explorer, etc.). 

Type mail.[domain name].[ext] in the address line. 

Login to your Network Solutions email account. 

Click on the Configuration left menu tab. 

Click on the Custom Filter link. 

Type the rule name. 
blah, blah, blah

Basically add them one at a time.

"We are committed to creating the best Customer experience possible." No you are not. You are trying to squeeze every nickle you can out of me.

"With regard to your concern, please be advised that we cannot import blocked senders in to you e-mail servers." Maybe I should apply for a job to write those ten complicated lines of code... Maybe I should question my choice of vendors, because if they truly "cannot" then they are to stupid to have my business.

It is both amusing and sad. I'll be posting this in every forum I am a member of.

[baja_yu]

Blocking the address will probably not solve your problems since most of the mails go from fake addresses. Their point is just to deliver you the ad and URL for you to open.

[dbasnett]

A lot of them do make it through, but I catch a lot. The point was I could not even try.

[dbasnett]

If anyone knows of a service like Network Solutions Webmail, that might better serve my needs, please let me know. If I have to forfeit what I have paid them, that is fine.

[dbasnett]

It just dawned on me what today is! It has been a long time since I didn't have to file. Wow.

[TheBigB]

What about a rule blocking messages with the subject "viagra" etc.?

[dbasnett]

Oh sure. I can type in all the rules I want. I have found one provider that has an import.

[abhijit]

Are you looking for a free solution or paid?

[dbasnett]

I am paying Network f'ing Solutions so paying is fine. I talked to rackspace.