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  1. Sep 23rd, 2009, 06:13 AM #1
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    Re: Alternative for atalasoft

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  2. Sep 23rd, 2009, 08:23 AM #2
    loufranco
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    Re: Alternative for atalasoft

    Hi -- I am the VP of Engineering at Atalasoft. If you are a current customer, we'd be happy to help you make the most of your purchase. Just call our support 413-572-4443 or open a support case at www.atalasoft.com/support.

    We just released DotTwain 8.0 which has more features and might be able to meet your needs -- please contact us directly and let us know what you need.

    If you are having any problems with Citrix, please be aware that Citrix itself has many known problems with TWAIN -- and it may be scanner driver related. Please make sure that you have the latest versions of Citrix and your driver -- it's always good to check if TWAIN is working first before trying to access with DotTwain (which is a .NET wrapper around the TWAIN calls). I suggest downloading IrfanView and trying to capture in the same way as you are trying with DotTwain because it uses the same underlying mechanism -- if you see similar problems, the issue might be in the Citrix/TWAIN interaction.
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