[RESOLVED] Deleting subscriptions

[Cube8]

I have subscribed to some threads and now I decided I don't want them in my list any more.
I can't delete them from User CP. Whenever I check the checkbox on the side, then the Delete subscription option and then Go, the page just refreshes, as if nothing happened.
The only way to delete a subscription is to go to the thread in question, Thread Tools -> Unsubscribe from this thread

[JPnyc]

I can delete them for you, but we know about this issue with the forum. We've been unable to track down its cause.

[JuggaloBrotha]

I had a problem with this about a year ago and one of the mods told me of the other way to delete them, but I can't find my thread. They delete them from the Forum Feedback after so long, which I think is really dumb for cases like this.

[Cube8]

JPnyc, don't worry. I can delete them one by one through the Thread tools menu -> Unsubscribe. It's a little annoying, though. It would be a lot easier and better to massively delete any subscriptions we want.

I hope you'll find the source of the problem soon.

[JPnyc]

I can delete them all for you in just a second, if that's what you prefer. We've tried to track the problem down, but it's a tough one.

[Cube8]

No! No! I don't want them all deleted.
I know the whole site is just under your finger, but I need most of them.
Anyway, for the time being, I can manage my subscriptions... Even in the way I described above.


PS. (just a thought) Would a vBulletin upgrade resolve the issue? Have you tried it?

[JPnyc]

we've had this problem through four upgrades now

[Cube8]

That was really annoying, I suppose.

Anyway, I still hope you will solve it some day

[JuggaloBrotha]

I suspect that this is an issue here because of one of the other add-ons that this forum uses. There's a few other forums that I'm a part of that use this version of vBulletin and the subscriptions part works fine on their sites.

[JPnyc]

what add-ons? We run 28 vBulletin forums, all similarly appointed, and this is the only one with that issue.

[JuggaloBrotha]

The 'Mark as Resolved' under thread tools (for the creator) one stands out (which is very useful) here

[Cube8]

Are you suggesting that I should mark it as resolved?

[techgnome]

No, it was in response to JPnyc's question about what add on do we have running here that could be causing the delete problem. Juggalo's response what that he think the Resolve Thread addition may be the source. But it's still not going to solve your problem (at least not yet).

-tg

[Cube8]

Actually, it's not only my problem...

I noticed that we're using version 3.8.1. I saw in another forum that 3.8.3 is out. Could we give it a try and see if that fixes the problem?

[techgnome]

I know it's not only your problem... it's a problem for a lot of us... that's why I have some 4k+ subscriptions.... and everyonce in a while I'm surprised by an old one that pops up ... but that's beside the point.

Unfortunately they can't "give it a try" as JPnyc noted... there's 28 forums that they run that use the software.... and a lot of people here are partial some of the hacks that have been added over time... and when they go missing.... people notice, and the fact that it's missing becomes widely known. Besides, even if they do upgrade, and it works, there's no guarantee that it will still work when the add ons and other hacks are added back in....

Personally, I don't see what the big deal is.

-tg

[Cube8]

Having 4k+ subscriptions, I'm sure you understand that it's a big problem. If some day (for example) you decide to not watch the old threads any more, you will not be able to cancel the subscription massively.

I don't want to be misunderstood. I just wish the problem will go away some day.

[JPnyc]

the only plug-in here that doesn't exist on our other 25 vBulletin forums would be the code highlighting, and this problem predates not only that plug-in but the plug-in system entirely. VBulletin themselves have run out of suggestions regarding this issue. We are still investigating.

[JPnyc]

we think we have resolved the issue with subscription deletion. It had nothing to do with any plug-ins or add-ons to the site.

[techgnome]

soooo..... is it fixed then? Should we give it a try?

-tg

EDIT - yup.. seems to work... I just managed to delete a 4 year old subscription.

[Cube8]

Yep! It works.

Out of curiosity... What was the actual problem?

[JPnyc]

has to do with a subroutine checking for value of a variable using intval(), however our subscription thread ID numbers, which are just incremented endlessly, had risen above the maximum value on a 32-bit system, so every thread subscribe ID was being returned as the maximum number, instead of its actual value. So there was no correlation between actual thread subscribe ID and the thread subscribe ID returned to the function so nothing was deleted