[RESOLVED] Email Regarded as Spam

[modpluz]

Hi all, am having problem with my webserver as to sending out-going email, in most cases it is being regarded as "Spam"(by Yahoo mainly).

how can this be fixed as i have read articles that doesn't seems to help my situation.

i am using cPanel and have enabled "Domain Keys" and "Secure Framework Policy(SPF)" but it all seems not to work.

can anyboby pls help on this issue?

Thank You

[Pino]

Whats in the email?

[modpluz]

whats in the email? well, it varies from "Proposal Submission", "Newsletters" to "Support Ticket Response".

but i assure you, no Spam messages whatsoever.

[Pino]

Sorry I wasnt very clear. ie is it images? HTML? Links? or plain text?

[modpluz]

yes it does contains images, html, links(MIME email mainly) and attachments.

[Pino]

Thats likly to be partly to blame. its pretty common when sending stuff like that from the webserver. All I can really suggest is telling your clients to add it to there allow list.

Pino

[modpluz]

ok, but i receive mime email from websites that are not added as trusted senders, in my inbox(not regarded as spam).

how is it possible?

[Pino]

Not all mail services use the same spam filters. Some will be stricter than others, some are better than others. if I remmber rightly Yahoo's is rubbish :-D

Which provider are you using?

[modpluz]

Yahoo is the regarding it as "Spam", when i send email from my domain.

[Jenner]

Yahoo's is overaggressive. I only have one yahoo mailbox, and I use it as a "junkmail" box. I only ever log into it when I need to supply yet another forum or website with my email address (remember to type it twice just so we're SURE it's right for our spam!) and it's going to send me an "activation email".

About half the time, the "activation" emails get routed directly to Yahoo's spam box which I have to dig through (past all the jokers sending email dated from anywhere from 1 hour from now to sometime in 2038) just so I can click it's stupid link.

[modpluz]

i have altered the script to deliver the email as text/plain and it does fix my Yahoo issue, but what if i need to send email with attachments???

[modpluz]

what if i need to send a message with attachments(multipart)?

[timeshifter]

Plain and simple, you're going to have to resort to trial and error. Nobody can tell you exactly why your particular email is being flagged as spam. Yahoo and AOL are notoriously HORRIBLE when it comes to automated emails, but there are things you can do to avoid it. I haven't had an automated email flagged as spam in a while, and my company sends out email blasts to thousands of users every couple months. Avoid all caps (in subject and body), put name="" in your images and links, and putting 300 users in the BCC field is a bad idea.. kick the emails out one by one. Then test. Set up dummy accounts with all the main providers (Yahoo, AOL, Comcast, Hotmail, GMail) and an Exchange address, if possible, then throw a few emails at all of them and make sure they work.

[modpluz]

thanks, timeshifter...this is kinda useful to know.

[Pino]

Emails are generally somthing that causes us all headaches at some point there is allways somone who wont recieve your email.

Pino