richtx32.ocx control error at the destination PC

[Fazi]

Hai friends

one of my clients have reported the follwing after installing my software on his pc.

"Failed to load control 'RichTextBox' from richtx32.ocx. Your version of richx32.ocx may be outdated. Make sure you are using the version of the control that was provided with your application. "

shall i instruct him to register ocx uing regserver or whatever command?

A simple solution woruld be much appriciated?

[Grimfort]

Your client already has the file, but it is outdated. He would need to download the new version. Once you have sent him the new file, he needs to run this:

regsvr32 c:\windows\system32\richtx32.ocx

Thats the usual path of the file anyway.

[RobDog888]

You can get the last version available by downloading the distributable runtimes from ms or making sure you have SP6 installed for VS.

[Fazi]

Hai Grimfort.

Thank you very for the answer.
i have send the customer a new version of richtxt32 and have instructed to run the
regsvr32 c:\windows\system32\richtx32.ocx command and waiting for the answer.

I hope this should solve his problem.

Thank YOu.

[Fazi]

You can get the last version available by downloading the distributable runtimes from ms or making sure you have SP6 installed for VS.

Hai Rob

Yes, a good point.

i have send him the version 6.0.88.4

If he reposrts the same problem then i will send the latest version again.

Bye.

[RobDog888]

Dont forget that he may need to register it like previously posted.

[Fazi]

Dont forget that he may need to register it like previously posted.

Sure Rob.

[MartinLiss]

Moved.

Are you using an installer program like the P&D Wizard or Inno? If you are the then end user shouldn't need to do anything.

[Fazi]

Moved.

Are you using an installer program like the P&D Wizard or Inno? If you are the then end user shouldn't need to do anything.

Hai martin

Yah, i am using Inno Setup 5 an i wonder y this happen 1 in 5000 .

MY innosetup script line for richtx32.ocx is : Source: "x:\Projects\Distribution\richtx32.ocx"; DestDir: "{sys}"; Flags: onlyifdoesntexist uninsneveruninstall regserver

But it is true that the installer normally prompt on 2k and 9x systems (as i remember) when it attempt to overwrite files. so the customer may be using a 9x / 2k version and when installer prompted to overwrite files he might have sad No.

my first response to him was to say yes if the installer prompts for file overiwrite permission. from my first response there is no reply yet.

I started this thread to pepare the answer if my first response fails.