[RESOLVED] Can't export in preview

[rjdpa]

Does anyone know why you can export from the preview screen? we have an application that was build and uses the OCX to preview the report file. When we click on the mail icon (Export button) on the toolbar, nothing at all happens. When I test this on another PC, it works fine and prompts me for a format to export to. I tried to reinstall the application but did not help. Does anyone know what would cause this?

[ducky]

I know in the past I've had to manually install the export file types, for the export button. It seemed the export button dynamically looks for them and presents the options depending on what it finds. Maybe whats happening here on the other users pc. Try copying and registering u2ddisk.dll (this allows export destination to a file) and then any u2* dlls for which correspond to what formats you want to allow user to be able to export to (like u2text or u2xml...).

What version of Crystal are you using. There used to be a file runtime.hlp that would explain the required files, not sure if its still around in the newer versions. Otherwise for more info try support.businessobjects.com and search their kb for export.

[RobDog888]

You need to make sure that the export formats you desire are located on your system. Like posted, you need to check the runtime.hlp help file for a full description of what dependancies are needed for each export format desired.

[rjdpa]

That's what it was! the DLL files were missing. Thank You!