Burn mark on my screen? {resolved}

[System_Error]

I have a burn mark on my screen, and it seems to get bigger and bigger. I don't know why it's there. I know about ghosting, but my screen saver is usually running if my computer is idle. The only thing I can think of, is how I run it all the time. It's a laptop, and I use it for everything: gaming, programming etc. It stays pretty hot because it's on about 6-8 hours a day.

Any suggestions/comments?

[dglienna]

Mine is used prolly double that, and has no problem. Sounds like you have a screen going bad. Who made mfg the unit? The equipment might not be top of the line. I have a pretty new HP, so I expect it to last for a long time.

[System_Error]

It's a Dell inspiron 600m pentium M at 1.5Ghz.

So should I contact these homos and tell them to fix this thing?

[System_Error]

Actually, it probably is a screen going bad. The burn mark keeps getting bigger and bigger. I think it was kind of small about a month ago, but now it's at a decent size.

[RobDog888]

How old is the screen? LCDs only have so many hours of life.

[System_Error]

It's not quit a year old.

[RobDog888]

Is it under warrenty? If so, take it back and get them to replace the screen.

[System_Error]

I hope so. I'll go check and get back to you later.

[szlamany]

DELL is very good about replacing LCD flat screens and repairing laptops.

I've seen hardware tech's from DELL show up at a customer site and replace a mother board on a laptop...

Don't wait - call them now.

I had them replace a LCD flat screen in our office that had a vertical black lines appear - even out of warranty they did it!

[System_Error]

Thanks guys. I just found my warranty. It only has about 20 days left, so I got lucky. I'm going to email them right now. I'll let you guys know how it turns out.

[mendhak]

How old is the screen? LCDs only have so many hours of life.

Is that true? How long would you say they last?

[szlamany]

Google seems to say 50000 to 60000 hours of life to an LCD screen.

Which is 6 or 7 years of being on all the time...

Seems better than I used to get from a CRT before it went yukky...

[mendhak]

Aah, so I'm 4 years safe. Consumers usually buy a laptop every 2-3 years (at least I would), so no worries there.

Thanks.

[RobDog888]

Usually Dell, HP, and Sony laptops have a 1 year warrenty. Replacing a screen is expensive. anywhere from $400 - $700, depending
on model and size. We are HP & Sony authorized warrenty repair centers. so I see allot of systems come in for repair. People do
the darned things to their systems without thinking.

[System_Error]

Hehe. I've been searching for all my information and can't find everything I need. I guess I find it sometime today though.

[szlamany]

With DELL all you need is the service tag - they have all the information needed to cover the laptop if it's under warranty.

Don't you have SUPPORT.DELL.COM under your DELL favorites in IE?

[System_Error]

Yeah, but when I try to contact them it's asking for some numbers and crap. I've got like a billion papers to look through to find it.

[szlamany]

That should all be on a label on back or bottom of the machine...

Good luck!

[RobDog888]

I heard that DELL makes you jump through hoops before they help you.

[System_Error]

Wow! They emailed me back saying they were sending a replacement LCD...No questions asked. That's pretty amazing.

Thanks for the help guys!

[RobDog888]

Cool!
But that means you have to replace it yourself? If you open your laptop yourself wont that void your warrenty?

[szlamany]

Cool!
But that means you have to replace it yourself? If you open your laptop yourself wont that void your warrenty?

I sure wouldn't want to ever open my laptop - like I said before I watched someone do it once. Two dozen screws later - each one a different length - then you have to remember where to put them back

[RobDog888]

Thats what I am talking about. I am very surprised that Dell would send you the screen and not direct you to a Authorized Warrenty
repair center or at least have you send in you laptop.

[System_Error]

hehe. That's what I was worried about. I took one look at my screen right now, and I was thinking OOOOMMMMGGGG how do you take that thing apart?

Oh well, who knows, it could be fun. I'll contact them again about the waranty being void if I open it.

I too was surprised at their response. It was just so abrupt. I mean, I've dealt with Gateway tech support before about a bad fan, and those guys were so annoying that I just gave up.

Anyways, I send them an email and let you guys know what they say.

By the way, thanks for bringing that up.

[szlamany]

I would hope that they are going to send a service tech to your location to make the swap - that's why I've seen them to at one of my customer sites...

The customer got the replacement in the mail...

Called DELL...

They sent a "roaming" tech to do the swap...

Good luck!

[System_Error]

Ok, sorry guys. I just read the email again, and it was talking about a phone call I'm suppose to get so that I can schedule the service repair.

[|2eM!x]

lol!

[RobDog888]

At least they are coming out to fix it for you. No need to send it in for repairs.

[System_Error]

Yeah, they were coming out on friday, but none of us was going to be home that day.

hehe. My mom just got a new Digital camera, so I'll post a pic for you guys soon.

[System_Error]

Ok, here's a picture of it. The pictures not that great though. It's at the bottom middle of the screen.