some people need you to hold their hand while you walk them through the steps. Eventually the light bulb lights up, and they get that. Thats why the forums are good. If you stick around long enough and ask enough questions, you usually get the desired result that you wanted.
It doesn't matter what your experience level is, if you don't get something, you just don't get it.
Maybe the answer is to PM a mod if there is no response, who could forward it to someone that they know can help, if they can't do it themselves?