Help Desk

[ruaVB2?]

Has anyone done a help desk or has seen one before in VB6? It's a simple database app which logs calls enabling us to preserve a history of problems and solutions. It's not beyond my ability but I'm short on time.

[Pino]

i may help you, but what is the purpose of the app? why you making it?

[ruaVB2?]

There are programs out there that we can use such as Radix from www.hurstridge.com. But the problem is that we're always limited in what kind of integrating we can do with external databases.
For example, at work we use a Toshiba Stratagy voice processing system which can send caller data on a serial port. Radix doesn't support this. I want my call center to be somewhat automated so that the callers profile is called from a database based upon the ID code sent by the Toshiba system so that we don't have to ask the customer for his ID code. This way we can focus on entering other data such as the tech problem the caller is facing and a solution.

[Pino]

interesting... i'm pretty good with database winsock and graphics but serial ports is something i've never really got into