how to desine a Call Service

[mrdj1002]

Hi guys
I want to design a call ordering system like those of banks or some stores which you dial a number via your telephone (tone mode) and a voice gives you some instructions so you can get the service you want. For example you mast dial “2” for checking up your saving account and then dial your account number… . Now I want to know how can recognize which number was dialed each time by the caller. Is it possible in vb? Should I use the “Microsoft comm. Control”? if so, how can do this? If you know some links or sites on the subject, it can help a lot
Thank you very much

[SeanK]

Have you looked into using TAPI?

[IROY55]

“Microsoft comm. Control”? No, not this simple. ;-)
I have built one large Call Center app for a major bank. There are a few parts that this type of apps must have:
- Telephone server (can be SQL Server, Oracle,etc...)
- Voice Recognition Part (usualy UNIX based)
- Library of OCXs or API that is compatible with your TServer
- VB front end
- Telephone Switch(es)
- Live Agent(s)

You must also be familiar with a Call Center Dictionary.
Tons of configurations involved. And more, more, more and more ...

Now you decide for yourself if you still want to work on it. BUt it's a lot of fun (was for me at least).

Good luck, Roy

[IROY55]

Check this site, it may help you to get started:
http://www.nortelnetworks.com/produc...4.02-12-01.pdf
Also, search Internet for this book:
The Call Center Dictionary 2-nd Edition by Madeline Bodin and Keith Dawson, Telecom Books, New York; ISBN 1-57820-043-1

[mrdj1002]

Oh what is TAPI?
and Roy, i don't think that Voice Recognition Part is needed. i just need to understand if 8 in dialed for example. and i guess this may have some spitial signal. anyway can you show me some resourses so can i study it?

[mrdj1002]

Originally posted by IROY55
Check this site, it may help you to get started:
http://www.nortelnetworks.com/produc...4.02-12-01.pdf
Also, search Internet for this book:
The Call Center Dictionary 2-nd Edition by Madeline Bodin and Keith Dawson, Telecom Books, New York; ISBN 1-57820-043-1

thanks a lot Roy but the link doesn't work. now i'm searching for the book. thanks aloooot

[IROY55]

... i don't think that Voice Recognition Part is needed ...

Whatever

[IROY55]

Weird, link did open for me! Also, a few words about TAPI: it stands for Telephony Aplication Programing Interface. It comes in 2 flafors: library of Windows API functions and 2 OCXs (which are API wrappers anyway). Controls can be added through Components. APIs - via API Text Viewer (Load Text file ... mapi.txt)

Roy

[Excelsoft]

mrdj1002, did u find a solution for ur problem? I have the same interests...

[robymix]

I'm interested too.