Access your emails if you can't access outlook?

[plenderj]

Anyone know off-hand if its possible to access your email if you cannot actually get into outlook itself ?
I've got a customer that doesn't want to lose all of their emails...

[JoshT]

How is outlook setup? If it delivers mail into a local *.pst file, you can backup that file and import it on another computer.

[plenderj]

Well at the customer's site they have some small router/mail server box in the corner, connected to isdn.

So well outlook just downloads the mail and that's that.
Does outlook automatically put mail into the .pst file ?

(thanks for replying so fast by the way!!!)

[JoshT]

So they are using Outlook as a normal POP3/SMTP client, rather than with Exchange or Microsoft Mail? AFAIK, it prompts for a *.pst file when you first set it up, and I think it defaults to a Application Data\Microsoft\Outlook folder in the user's profile. There's some address book and other stuff it saves as well. I'm basing this on my experience with the way we setup Outlook at work - we use the old Microsoft Mail (really just a shared folder) and POP3/SMTP settings - I've had no problems backing up the *.pst file when reformating the hard drive to upgrade Windows, then just copying the file someplace else and pointing a "Personal Folder" in Outlook setup to that.

[plenderj]

Thanks so much.
I'll give them a call and see if that works.

We're using Exchange in here, so I can't really test much myself

[Megatron]

I'm not really good with MS-Office, but can't he just use Outlook express to read them?

[JungleMan]

I don't know a thing about Exchange, but I do know that all emails go in the .PST file.

[plenderj]

Megatron:
Yeah he could use OE, but all of his emails are deleted off the mail server automatically, and are stored in a .pst file on his hard drive.
So he wanted to gain access to those emails on his HDD, but outlook wouldn't load, so that was a tad difficult.

Justin:
Yup I know that


Basically, this was the culprit :
http://support.microsoft.com/default...;en-us;Q318653

But its all fixed now.
Thanks for replying guys