Hi,

Excuse me being vague, but never did something remotely like this.

Will need to build a call-center like app, where the app pops up a member, and the call center operator click on it and a phone call automatically get made.
Also would need to log and record phone calls.

My plan was to go the web application route but when I came across this requirement, I'm not so sure anymore. Perhaps split between web (admin) and desktop(operator) applications.

Can anyone give me a shove in the right direction?

Cheers!