this post is pointless. I just had such a situation today that i had to tell someone lest i go mad.

I'm at hospital with mother in law. She was admitted for chest pain. She has laptop with her. She said "while you are here, can you get my webcam to work?"
let the pain begin. I went through all the usual steps. I checked device manager: No capture device. Meanwhile i have her yammering about how the webcam requires a password to use. Eventually this turns out to be something with cyberlink's website. Much much later i find out why she thinks it's a cyberlink webcam. After i log onto hp's website to check for drivers i discover the model tag is gone off of the bottom of her laptop. much later after installing hp's detector program i finally browse to the correct download area only to discover no drivers exist for a webcam for her laptop. I should point out her laptop actually appears to have a glass spot where a webcam could be.

So anyway she bought the laptop at best buy and at this point i'm doubting whether or not it has a webcam. I say so. She says "Geek squad says it has a webcam" And then goes on about how she's having issues logging into geek squad, whatever that means.

Also she mentions about this time that the computer came with a cyberlink dvd for the webcam.

So anyway after much research i determine that her laptop wasn't even offered with a webcam. Every place selling it and listing a webcam also has "internal webcam:no" on the description so they are evidently packaging an external one with it.

so then she tells me "the webcam arrived yesterday" but she's still convinced there is an internal one.
But it gets worse. She wants to know why she can't get the webcam software to work. I explained to her no less than 7 times that how in the hell could she use a webcam that she didn't bring. She can't very well expect a friggin webcam to work when it's not connected, and the software of course isn't going to work if the webcam isn't connected! The very last thing i did before i left about an hour and a half later was tell her YET AGAIN because she was "here's the webcam software, what's wrong with it? I used it yesterday and even took a picture of myself" If i was there 2 more minutes i would have confiscated her laptop and given it to someone more worthy.

I should point out that in the past she's also tried to pay for antivirus 2010, the virus. When it comes to computer ability, she really is the gift that keeps on giving. The only person i know who's worse than her is my own mom, who i quit calling because the last time i did, i tried to get her to run system restore and it took nearly 20 minutes for her to locate "accessories" in the start menu.

And i want to get a job doing this? Sigh.