Before anyone makes a comment, we've already contacted Ancestry.com about this.

I'm working on a Dell Inspirion 1525 with Windows Vista 32b OS. From the way I understood it, Family Tree Maker 2009 was already working on the laptop. During the upgrade process to FMT 2010, Windows just decided that it wasn't going to load either of the programs anymore, instead opting to return an error window that says "FMT 2010 has stopped working" which, as we all know, is one of those highly vauge Microsoft errors that take hours of time to figure out.

Anywho, I've tried every which way to Wednesday to get this program to work. I know this sounds silly but I don't think I've ever come across this issue before EVER. First I tried uninstalling the programs. That won't work. Uninstalling them through the Control Panel returns an error saying the program probably didn't uninstall properly and Windows wants to use the default settings. So I went with that and that still didn't solve the problem. So I tried removing another program just to see if it was exclusive and sure enough it is. So then I tried manually uninstalling it by whacking the program files and the registry values (yes I know how to do this). After that I disabled the UAC, shut down any security programs, and even cold booted. Attempted a reinstall after that and guess what? It still didn't work.

Being the helpful people they are, Ancestry.com has little to no working knowledge of this issue nor any immediate fix.

So if anyone has any bright ideas, I'd love to hear them. Thanks!