Hi

-- Not sure where other board to put this in.

I received this requirement.
- A telephone user will call a number. The number is connected to a system which will prompt for user authentication.
- It may be userid/passwrod authentical or a unique word authentication. This will be only known to the user. It can be changed via phone or through a web-interface.
- If could not authenticate in, let's say 3 times, then account is locked and user will have to request unlocking or do it online.
- If properly authenticated, then user will be redirected to a queue and next available operator will handle the user.
- System will open the default application screen for Operator. This screen will have prefernces set by the user

This seems like a regular telephone answering system but I don't have technical idea of creating such system.

I am looking for following help:
- What are the options for such needs?
- Are there any .Net based solutions to this? or any other technologies?
- What are the things I need to consider for such systems? Ofcourse security is the TOP priority.


Please advise. Thanks

Pankaj