Hi,

e.g. I send them some kind of email or program which they grant me onto thier machine which i can control. ( would be for like support purposes)

I may be interested in looking into creating this type of application.
i knnow, i must be crazy lol

Anyone got any ideas on how to get me started.
Books
websites
keywords.

Just a pointer for now is all i need thanks..

Anything much appreciated