Long one... but help needed *re-fokkin-solved*

[mendhak]

The problem with geezers is that they are generally incapable of describing problems with their computers. They'll confuse the simple names of the most basic things due to their fear of the machine sitting in front of them.

An uncle of mine called up with a problem he was having.

We first spent about 10 minutes figuring out the name of a new "device" he recently had replaced.

Him: That thing on which everything comes
Me: The monitor?
Him: No, no... the little box type thing that sits here
Me: Oh, the CPU
Him: No, it's the thing that connects... the monitor I think
Me: OK, the monitor.
Him: No, it sounds like the monitor, but it's not monitor.

<15 minutes>

Me: Uhm... do you mean you use it to dial up?
Him: Yes!
Me: Oh, that's a modem.
Him: Yeah, modem! That's what's written on it.
Me:

Anyways, that done with... he described his problem like this

Yesterday morning, some people came from XYZ store, and replaced the modem, and now my modem is inside the CPU. But now, some of the icons aren't there anymore. I can't even listen to music... I open up Music Match JukeBox, it shows all the bars playing but there's no sound. And I can't see the volume icon there too, so I can't adjust the volume.

That's the problem: New internal modem, no volume icon in system tray, and music not playing.

He runs Windows 98.

Can any of you suggest anything to try out, and save me from having to GO OVER to his place? His place smells funny

Much appreciated.