CR XI 2 SP6: Error in microsoft visual c++ runtime library

[clintc]

Hello,
With some of my customers, my program crashes when after the user pages through the print preview a few times.

The error is:
Microsoft Visual c++ runtime library:
Runtime Error!
Program: xxxxxx
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's Support team for mor information.

We ran all Windows Updates and re-installed the program, to no avail.

Any one know how to correct this?

Thank you in advance!

[sapator]

I would do a uninstall and a clear installation and probably passing a newer version.
Caution to check if everything works as expected in a newer version. I had issues with pdf manipulation so test it somewhere before going live.

[clintc]

I would do a uninstall and a clear installation and probably passing a newer version.
Caution to check if everything works as expected in a newer version. I had issues with pdf manipulation so test it somewhere before going live.

Thank you sapator for the response.

Win 10 and VB6 and CR 115.

Yes, we did that already, to no avail.

I now have 3 customers who had this problem.
On customer even did a complete re-install of their system.
Everything was working a week ago, so I recommened to uninstall all MS C++ Runtimes and re-install stem again.

An update to a newer version is at the moment not possible as we would need to use CR-NET.

[sapator]

Ouch, I has not aware of the VB6.
I'm not sure how will react to newer versions.
From what I read the final tested and working version for VB6 is Cr XI R2.

[jdelano]

You could use a tool like dependency walker to see which versions of the C++ DLLs are loaded on a working system, then compare that to those customers that aren't working. DLL hell is a nasty purgatory.

[clintc]

You could use a tool like dependency walker to see which versions of the C++ DLLs are loaded on a working system, then compare that to those customers that aren't working. DLL hell is a nasty purgatory.

Thank you.

The thing is, it appears my programm and CR XI-R2 doesn't even use the Microsoft Visual c++ Runtime Library!

In a VM, I even uninstalled the Runtime, and my application still works fine!

And further suggestions?

Best regards!

[sapator]

I'm not sure if this update has both 32 and 64 bit versions available.
If so remove everything and install 32 bit first and 64 bit second.

[jdelano]

there is this one article concerning Crystal Reports 11 and 11-R2 with C++

https://userapps.support.sap.com/sap...dge/en/1198660