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Thread: Win-10 Fax and Scan and HP2400 Scanner Issues

  1. #1

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    Win-10 Fax and Scan and HP2400 Scanner Issues

    1) When I go into Fax and Scan and Select Preview, the document shows and looks correct. When I then hit Scan
    I end up with either a white page with junk on it -- or -- Fax and Scan hangs.

    2) "If" I am able to get a single page scanned, I need to reboot the computer to get Fax and Scan to work again.

    3) Also when the Scanner gives junk, but did Scan, the scan took forever.

    BTW, as always with my hardware, device driver says Latest and "Working"

    Any ideas?

    =======================
    Note 1: The last freeze up while I was in Task Manager, I right clicked Fax and Scan and selected properties. Did Not change only selected and exited. I then ignored PreView and just used Scan and was able to do multiple pages. Another Windows goblin!
    Last edited by vb6forever; Feb 23rd, 2021 at 08:03 PM.

  2. #2
    Frenzied Member jdc2000's Avatar
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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    Post the make and model of the scanner or MFC that you are using.

  3. #3

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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    jdc2000: Thanks for responding.

    Scanner is:

    HP Scanjet 2400.
    Using MS Win-10 driver for it.

  4. #4
    Frenzied Member jdc2000's Avatar
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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    HP wants you to dump that scanner and buy a new one if you are using Windows 10. They do not supply Windows 10 drivers for it. The Microsoft drivers, as you have already discovered, are not really very useful.

    There may be third-party drivers available that might work. Note that I have not tested or checked into the reputation or security of the software at the link below, but if it checks out, it might be useful:

    https://www.hamrick.com/vuescan/hp_scanjet_2400.html
    Last edited by jdc2000; Yesterday at 11:52 AM.

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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    I need my eyes (or maybe my head) examined. I thought this had been posted to the VB Q&A Forum. Duh.

    Good point about drivers. Nothing is supported forever and sometimes generic device drivers just aren't good enough.

  6. #6

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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    jdc2000 thanks for the link.
    I, and I assume yourself, are extra cautious about downloading unknown 3rd party anything. Even a lot of the 3rd party companies you don't know who or what they may be.

    HP wants you to dump that scanner and buy a new one
    Naturally. I scan docs once or twice every couple years, but I get they want a revenue flow.
    Never written a driver. Get some time this year, might dig into it.
    Trick might shed some light on how difficult it is.

  7. #7
    Frenzied Member jdc2000's Avatar
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    Re: Win-10 Fax and Scan and HP2400 Scanner Issues

    A quick search would seem to indicate that the software is usable and should not contain unwanted capabilities.

    Links to check out:

    https://www.pcmag.com/reviews/vuesca...sional-edition

    https://www.ephotozine.com/article/v...e-review-34230

    https://www.macupdate.com/app/mac/4763/vuescan

    https://www.trustpilot.com/review/hamrick.com

    https://www.bbb.org/us/fl/sunny-isle...006/complaints

    http://www.photographyreview.com/pro...k/vuescan.html

    Note that if HP's goal is to get you to but a new scanner, they are likely to fail using the tactic of failing to provide drivers for newer OS versions. If I had to but a new scanner because of an OS update, it would be a different brand.

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