Anyone have problems with Windows 2000 drivers for Hewlett Packard OfficeJet Printer/

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Jul 6th, 2001, 08:06 AM
Kzin

Anyone have problems with Windows 2000 drivers for Hewlett Packard OfficeJet Printer/

Again not a VB specific problem but another Windows 2000 related hardware problem!

I've downloaded the offical drivers for the HP 635 (all 26 Megabytes of them) and the device now will not scan, fax, copy or print in colour (B&W is fine still). If I put the Windows 98 hard disk back in then all and boot under W98 is fine and the OfficeJet is its normal plucky self so I'm guessing its another Windows 2000 driver problem. Before you ask - yes I've got ECP enabled and I'm using HP bidirectional cables so that is not the problem ;)

Anyway I can't get an intelligent response from HP - lots of pictures of the OfficeJet team sunning themselves in front of their Offices came with the 26 MB driver so we can track down the culprits anyway ;)
Jul 6th, 2001, 09:48 AM
jjortiz

I had a similiar problem with an HP CD Writer. I had to go to an win95 machine and upgrade the firmware then place it back on the 2000 machine. I know there is no firmware for printers, but in my opionion i think that hp is not doing a good job with win2k drivers.
Jul 6th, 2001, 12:33 PM
Kzin

Quote:

Originally posted by jjortiz
I had a similiar problem with an HP CD Writer. I had to go to an win95 machine and upgrade the firmware then place it back on the 2000 machine. I know there is no firmware for printers, but in my opionion i think that hp is not doing a good job with win2k drivers.

I've completely given up on both my HP CD-Writers with windows 2000 (An HP CD-Writer+ 7000 and a 4020i) - I thought the chances of them working on Windows 2000 were zilch) - the internal Memorex on my AV Win 2000 machine works very nicely though and gave no problems to set up so it isn't all woe (only about 30% of standard, essential peripherals are rendered useless by Windows 2000 ;) )
Jul 6th, 2001, 01:29 PM
jjortiz

I have a 7200e external and i had to reinstall win2k because i did the firmware on the machine the first time. So i took it to a 95 unit upgraded installed the new drivers and it worked.
Jul 7th, 2001, 04:00 PM
Kzin

Where did you get the firmware? In the Iomega thread on a similar topic the solution came from an obscure site in Taiwan - I wonder the solution for this one is hidden somewhere out the :confused:
Jul 7th, 2001, 04:03 PM
dsy5

I've given up entirely on 2000 - too few device drivers to keep doing the same work I can do on NT or Win9x.
Jul 11th, 2001, 09:55 AM
Kzin

Quote:

Originally posted by dsy5
I've given up entirely on 2000 - too few device drivers to keep doing the same work I can do on NT or Win9x.

I've just deleted my Linux partition and replaced it with a Win98 one so that I can support my legacy device drivers that are not supported by W2K:rolleyes:
Jul 13th, 2001, 11:38 AM
Daniel_Christie

I am an Hewlett Packard Officejet Technician.

The Officejet 635 or rather 600 series was originally designed for Windows 3.1, 95 and 98. It was never origionally intended for a Windows NT based operating system. However HP did later develope a Windows NT 4.0 driver and later a Windows 2000 driver. There are conditions that has to be followed inorder to acheived 100% functionality of the HPOJ software:

You must be signed in as Administrator, not a user name with Administrator capabilities, Parallel port must be set to ECP with a DMA channel active, Have no other non-system process running in the background during the software's installation, (including the Virus scanner), Dot4.sys should be version v.5.0.2195.2097 or higher. the operating system must be updater to sevice pack 1 or better, In Device Manager, the LPT1 port setting Has to be set for, "Legacy Device" enabled and "Use any Interrupt request" must be set, must ensure that the "PNP" is enabled in the BIOS, and since Windows 2000's registry is a little on the buggy side. Sometimes even under an Administrator account, the Registry's permissions must be set to" Everyone" manually...

Here is a useful document to refer to to better explain:
Visit www.officejetsupport.com chose your appropriate model and in the "Ask Jeeves" search window use the following BPU document:

bpu01835

For any further trouble shooting needs please contact HP Customer Care: 208-323-2551
Ps. mayhaps you'll get me on the line =)
Jul 13th, 2001, 12:27 PM
Kzin

Re: I am an Hewlett Packard Officejet Technician.

Quote:

Originally posted by Daniel_Christie
The Officejet 635 or rather 600 series was originally designed . . .

Excellent - very impressive follow-up - should be on the HP site!. Will report back to tell you what I find and if this works for me.

BTW your URL http://www.qwcd.com returns the following message
This account has been disabled..
To have the account restored, contact Customer Service