Hidden Error - Please Help

For 3 months now, I have been coding a project for my website. Yesterday, I finished! I put it all in an installer, and had it ready to download off of my website.

Here is some information about it:

Includes
*Chameleonbutton.ocx
*3 Custom Font Files (OpenType Font File)
*And a few other Active X Controls

I have included all of my Active X controls in the installer, and make sure they go to the directory where the executable goes into. I make sure that each of the Active X controls ALSO are registered. The installer does that for you.

Now to my problem:

80% of the users at my website say they get an error after the splash screen fades out. Once the splash screen fades out, the main interface is supposed to come up, but it doesn't. Just an "ERROR" noise. Tricky thing is... no error window pops up! So I don't know what the ef the error is even about..

20% of the users say the program runs flawless.


The program runs fine on my computer that I created it in, but when I run the installer on my other computer, I get that annoying error upon program execution.

I tried it on my laptop, and it runs as it should!! :P

This is very frustrating, any suggestions would help.
-cwade12c

OS version, OCX dependencies not being registered correctly, runtime files not installed. All these are things that could cause it to error prior to main app. execution.

Check that all these are properly coded in the installation script. The OS problem stems from Vista not allowing users to run some of the old vb6 runtime files.

Well it works on my Vista Laptop, but doesn't work on my OTHER XP Desktop... it's VERY strange.

Welcome to VBForums :wave:

Are you actually Installing the program? If so, what program are you using to create the package?

If not, see the article Why doesn't my program work on another computer? from our Classic VB FAQs (in the FAQ forum, which is shown near the top of our home page)

Quote:

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Once the splash screen fades out, the main interface is supposed to come up, but it doesn't. Just an "ERROR" noise. Tricky thing is... no error window pops up! So I don't know what the ef the error is even about..

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Well this could be a coding issue as opposed to any specific installation issue. I take it this is post installation and when you try and run your app.

Can you post your code which performs the closure of the splash screen and loading of your main form? Is there any form startup code which runs at all?

Is there a pattern with the OS's or computers this does fail on as mentioned above, can you define what an error noise means - does your app hang, terminate etc.?