[RESOLVED] PC remote control

I am familiar with PcAnyWhere, GoToMyPc...what I am looking for the support help remote pc.
When one calls a help desk, they send an email with a link, one clicks on the link, and now the help desk see's your desktop.

Doing a www Search ...on 'remote control pc' and returning...
http://www.vector-networks.com/solut...tecontrol.html
or
http://www.remote-desktop-control.co...remote-pc.html
May someone recommend a support program?
thanks

Quote:

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Originally Posted by sessi4ml

When one calls a help desk, they send an email with a link, one clicks on the link, and now the help desk see's your desktop.

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Is your question, how do they do that?

No, my question is, which one should I buy?

My recommendation would be GoToMyPc.

Got2MyPC is popular and well established.
Dont forget that if they are running XP or above there is the "Request Remote Assistance" feature too already built in.

Thanks, I don't want to pay a monthy fee.
Maybe I am not explaning this very well.

One calls support, they give you a link, you click or sign-in, they now see your desktop. I understand PcAnyWhere, GoToMyPC and programs like these.

Any other thoughts?
Thanks

Shouldnt it be reversed? They call and you get to log in to their computer so you can fix it?