richtx32.ocx control error at the destination PC
Hai friends
one of my clients have reported the follwing after installing my software on his pc.
"Failed to load control 'RichTextBox' from richtx32.ocx. Your version of richx32.ocx may be outdated. Make sure you are using the version of the control that was provided with your application. "
shall i instruct him to register ocx uing regserver or whatever command?
A simple solution woruld be much appriciated?
Re: richtx32.ocx control error at the destination PC
Your client already has the file, but it is outdated. He would need to download the new version. Once you have sent him the new file, he needs to run this:
regsvr32 c:\windows\system32\richtx32.ocx
Thats the usual path of the file anyway.
Re: richtx32.ocx control error at the destination PC
You can get the last version available by downloading the distributable runtimes from ms or making sure you have SP6 installed for VS.
Re: richtx32.ocx control error at the destination PC
Hai Grimfort.
Thank you very for the answer.
i have send the customer a new version of richtxt32 and have instructed to run the
regsvr32 c:\windows\system32\richtx32.ocx command and waiting for the answer.
I hope this should solve his problem.
Thank YOu.
Re: richtx32.ocx control error at the destination PC
Quote:
Originally Posted by RobDog888
You can get the last version available by downloading the distributable runtimes from ms or making sure you have SP6 installed for VS.
Hai Rob
Yes, a good point.
i have send him the version 6.0.88.4
If he reposrts the same problem then i will send the latest version again.
Bye.
Re: richtx32.ocx control error at the destination PC
Dont forget that he may need to register it like previously posted. :)
Re: richtx32.ocx control error at the destination PC
Quote:
Originally Posted by RobDog888
Dont forget that he may need to register it like previously posted. :)
Sure Rob.
Re: richtx32.ocx control error at the destination PC
Moved.
Are you using an installer program like the P&D Wizard or Inno? If you are the then end user shouldn't need to do anything.
Re: richtx32.ocx control error at the destination PC
Quote:
Originally Posted by MartinLiss
Moved.
Are you using an installer program like the P&D Wizard or Inno? If you are the then end user shouldn't need to do anything.
Hai martin
Yah, i am using Inno Setup 5 an i wonder y this happen 1 in 5000 .
MY innosetup script line for richtx32.ocx is : Source: "x:\Projects\Distribution\richtx32.ocx"; DestDir: "{sys}"; Flags: onlyifdoesntexist uninsneveruninstall regserver
But it is true that the installer normally prompt on 2k and 9x systems (as i remember) when it attempt to overwrite files. so the customer may be using a 9x / 2k version and when installer prompted to overwrite files he might have sad No.
my first response to him was to say yes if the installer prompts for file overiwrite permission. from my first response there is no reply yet.
I started this thread to pepare the answer if my first response fails.