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Ive developed software that i will be selling on the net.
I will be accepting credit cards through my website, and was just thinking.. what if someone pays via credit card, downloads my software and then does a chargeback on the card after they have installed the software, credit card companies don't exempt downloadable media.
Any ideas to prevent this from happening? :wave:
I do not believe that you will be able to avoid this pitfall - it's part of the risk of doing business.
We try not to worry about the cheating customers that might come our way, and instead concentrate on serving those customers that pay us.
If you have one person cheat you in this fashion, it's probably not even worth chasing them down to get payment.
Could you get some kind of verbiage that would be enforceable as if they take possesion of the software there are no refunds or
returns. Acknowledging the agreement may or may not help from keeping the CC company from giving the credit back to the customer?
Its like if you purchase fast food with a credit card and eat the food. You then get a charge back from the CC company stating
dissatisifaction with the food. The fast food company cant really do too much since you already ate their product (food).
Make sure to get as much info about the customer as possible including the CVV2 digits, in order to prevent claims of Identity Theft.
If the software is downloaded provide some mechanism to prove this has happened and that the user installed the app. Perhaps provide a crippled version that they must register, once that happens you can prove they got and installed the app.
You can always contest the chargeback.
And finally day dream but don't actually carry out:
"you messed me about, but I've got your credit card details, opps a script kiddie compromised my system. Now where did I leave those numbers?"
Program registration would be a good idea DeadEyes. If they didnt want the program then why register it? Limited features
unless its registered.