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<body onload="WRITERPUBLISHER()">
<p align="center"><img name="DIRECT BANKING-MAINQUALITY STATS TITLE" src="/intranet/icmimagelib.nsf/vwImages_Lkp/DIRECT+BANKING-MAINQUALITY+STATS+TITLE/$FILE/QltyStats.jpg?OpenElement" border="0"></img>
</p>
<center><font size=3><font color="cc0000"><b>Grade of Service Targets</b></font></center><P>
<p align="center">
<table>
<td ID="head3" ALIGN="left" width="275" height="15" CLASS="HEADING" ONCLICK="ShowHide(3)"><img name="DIRECT BANKING-MAINANIMATED BALL" src="/intranet/icmimagelib.nsf/vwImages_Lkp/DIRECT+BANKING-MAINANIMATED+BALL/$FILE/Aniball1.gif?OpenElement" border="0"></img>Credit Card Auth 95/30</td>
</tr>
<tr>
<td ALIGN="left" bgcolor="#FFFFCC">
<!-- Menu 3 -->
<div ID="Link3" CLASS="LINKSOFF">
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4L4M?OpenDocument"><b>Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q7PJF?OpenDocument"><b>Graphs</b></a><br>
</div>
</td>
</tr>
<td ID="head4" ALIGN="left" width="275" height="15" CLASS="HEADING" ONCLICK="ShowHide(4)"><img name="DIRECT BANKING-MAINANIMATED BALL" src="/intranet/icmimagelib.nsf/vwImages_Lkp/DIRECT+BANKING-MAINANIMATED+BALL/$FILE/Aniball1.gif?OpenElement" border="0"></img>Premier 90/20</td>
</tr>
<tr>
<td ALIGN="left" bgcolor="#FFFFCC">
<!-- Menu 4 -->
<div ID="Link4" CLASS="LINKSOFF">
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4LK3?OpenDocument"><b>Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q7Q23?OpenDocument"><b>Graphs</b></a><br>
</div>
</td>
</tr>
<p>
<td ID="head2" ALIGN="left" width="275" height="15" CLASS="HEADING" ONCLICK="ShowHide(2)"><img name="DIRECT BANKING-MAINANIMATED BALL" src="/intranet/icmimagelib.nsf/vwImages_Lkp/DIRECT+BANKING-MAINANIMATED+BALL/$FILE/Aniball1.gif?OpenElement" border="0"></img>Priority 80/30</td>
</tr>
<tr>
<td ALIGN="left" bgcolor="#FFFFCC">
<!-- Menu 2 -->
<div ID="Link2" CLASS="LINKSOFF">
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4LRU?OpenDocument"><b>Combined Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q7QE8?OpenDocument"><b>Combined Graphs</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4M8S?OpenDocument"><b>Sales Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4MDQ?OpenDocument"><b>Lost & Stolen Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4MKX?OpenDocument"><b>Branch Operations Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4MPG?OpenDocument"><b>QCC Presidential Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4N5H?OpenDocument"><b>Branch Lines Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4N8B?OpenDocument"><b>Preferred Deposit/Cr.Card Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4NAT?OpenDocument"><b>Preferred HELOC Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4NF6?OpenDocument"><b>Preferred Sales Totals</b></a><br>
</div>
</td>
</tr>
<p>
<td ID="head1" ALIGN="left" width="275" height="15" CLASS="HEADING" ONCLICK="ShowHide(1)"><img name="DIRECT BANKING-MAINANIMATED BALL" src="/intranet/icmimagelib.nsf/vwImages_Lkp/DIRECT+BANKING-MAINANIMATED+BALL/$FILE/Aniball1.gif?OpenElement" border="0"></img>Traditional 80/60</td>
</tr>
<tr>
<td ALIGN="left" bgcolor="#FFFFCC">
<!-- Menu 1 -->
<div ID="Link1" CLASS="LINKSOFF">
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4NPZ?OpenDocument"><b>Combined Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q7QGQ?OpenDocument"><b>Combined Graphs</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4P5Z?OpenDocument"><b>General C/S Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4P8M?OpenDocument"><b>HDPI Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PBW?OpenDocument"><b>Business Lending Center Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PED?OpenDocument"><b>HELOC/Select Credit Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PHD?OpenDocument"><b>Credit Card Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PKS?OpenDocument"><b>Ed Loans Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PNX?OpenDocument"><b>Internet Banking Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PRC?OpenDocument"><b>Card Activation Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PTB?OpenDocument"><b>Hexagon Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PV9?OpenDocument"><b>Cash Management Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4PZ6?OpenDocument"><b>Spanish Market Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4Q3C?OpenDocument"><b>Asian Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4Q6R?OpenDocument"><b>Sales Totals</b></a><br>
<a CLASS="nav" target="_blank" href="http://us-apps-06.us.hsbc/intranet/dept/icmdirbank.nsf/vwHTMLID/SCON5Q4Q9P?OpenDocument"><b>Emails Totals</b></a><br>
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