grumble grumble Ford grumble
Grumble, Grumble. Ford bloody Ford.
Got a letter a while back saying that as part of the whole Ford/Firestone tire episode, if I wanted I could have all the tires on my truck replaced for free. Seeing as how I've put 60,000 km on the tires I think okay dokey. Brand new tires for free.
Now, I've put the truck in twice to be serviced and to have the tires changed, and both times when I got the truck back they hadn't changed the tires because "we didn't have any of that size in stock".
So I've just been on the phone to the service rep trying to book it in for a third time. At this time, he has pulled up my trucks details, and seen that it has been in twice for tire changes and they weren't in stock.
[Me] "So you definetly have the tires in stock?"
[Rep] "Yip, we got loads of them."
[Me] "Great! Loads of tires for my truck, you have the details there?."
[Rep] "Yip. Loads and loads of them."
[Me] "Fabulous! loads of 17 inch tires."
[Rep] "Ye.....er, hang on [mumbles to someone else there].....er, no. We don't have any 17 inch ones, only 16 inch."
[Me] "Can you get any this week"
[Rep] "Er, no."
[Me] "How about if I go out, buy my own tires, will you re-imburse me."
[Rep] "Er, no, can't do that either. Hang on."
*wait a few minutes*
[Rep] "Okay we'll go and buy 4 tires today and fit them this week."
[Me] "What about the spare?"
[Rep] "Oh yeah. Five tires."
So, I'll keep you posted, but I'm not exactly hopeful that they won't have been put on someone elses truck by mistake in the meantime.
SD
