VB 6 SP4 image control problem is making me crazy!!!

I am at the end of my patience with this problem and i am praying that someone can help me. I have distributed my program to hundreds of people all around the world but one user is having a problem and i am hoping that someone can help me fix it (replace dll or something). my program shows devices around the home as icons and they are inside standard VB 6 image boxes with the stretch property set to true and this is great on alll systems except this one users. this system always makes the icons invisible when my stretch property is set to true? i am using the loadpicture command to load the icon images. Any useful input would be greatly appreciated. I hate to not stretch the icons for just this one system.;)

can anyone at least tell me what file the image control is in on deployed systems?