Making,Logging, Recording phone calls from .Net app

[Krokonoster]

Hi,

Excuse me being vague, but never did something remotely like this.

Will need to build a call-center like app, where the app pops up a member, and the call center operator click on it and a phone call automatically get made.
Also would need to log and record phone calls.

My plan was to go the web application route but when I came across this requirement, I'm not so sure anymore. Perhaps split between web (admin) and desktop(operator) applications.

Can anyone give me a shove in the right direction?

Cheers!

[wakawaka]

If your doing something like this, you would need to have a third-party library from the phone vender (Avaya, ShoreTel, etc...). There really isn't any way I can think of that you could access the phone and start a session without going through the phone switch, in which case I don't think the vender is going to publicly post how there system interacts and the protocols they implement.

Most venders have a desktop-based app for interactive with the phone switch which will interact with the phone, (Avaya has OneXAgent and ShoreTel uses ShoreTel Communicator)