Over here at Mumbai, the flights have to fly as per the schedule given to them by the airport controlling authorities. If you miss your designated slot, you have to join the queue, which means your next slot could be an hour later. So if the flight is held up for a passenger who arrived a couple of minutes late, the entire flight gets delayed by an hour.

I do see that there are things outside the airlines' control, but after all we didn't ask them to undercut each other's prices at the cost of the passengers.

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