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Oct 14th, 2019, 07:40 PM
#1
Network Printer Problem
My wife and I have our own "offices" in our house and she has an HP Office Jet Pro 8710 printer which she shares on our home network. This worked flawlessly for years but yesterday I tried to print something and nothing happened; it was as if the print request just disappeared. Today I deleted that printer on my end and re-added it and now when I try to print it says it's printing on the "Microsoft XPS Document Writer on e02" and it wants me to create an xps file. Even if I do that nothing happens. I'm doing all this on a Windows XP VM on my mac hosted by Parallels Desktop. Any ideas about how I can get back to normal?
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Oct 14th, 2019, 07:47 PM
#2
Re: Network Printer Problem
I forgot to mention that I'm trying to print an xls file from Excel 2010.
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Oct 15th, 2019, 05:56 AM
#3
Re: Network Printer Problem
In the spreadsheet - when you click on FILE->PRINT does the printer name show as the 8710 or as the XPS?
If XPS - can you change it to the HP 8710?
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Oct 15th, 2019, 03:46 PM
#4
Re: Network Printer Problem
Assuming that "e02" is the computer that the HP 8710 is connected to, it sounds like you added the XPS Document Writer printer driver. This printer driver is included by default on most Windows systems and only generates a .xps file. Below is a link with info on adding a printer attached to another computer on the network:
https://smallbusiness.chron.com/add-...-xp-30066.html
Note: The other computer should have a static (fixed) IP address on the network. Otherwise, when that IP address changes, you will once again be unable to print to that printer.
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