i'm developing a help desk system for my final year project in uni..would just like to obtain some suggestions on:

i. to make it vb based where its only used backend or web based where customers are able to use it as well

ii. what enhancements can i add to available help desk systems?

iii. am i able to use vb6 to link the system to the web and vice versa?

will really appreciate any replies and suggestions..thanks in advance.