Service Pack 6 install failure

[BrianHawley]

SP6 will not install.

atl.dll was unable to register itself in the system registry
htmutil.dll was unable to register itself in the system registry
Visual Studio 6.0 Service Pack 6 setup was not completed successfully

Using XP Pro SP 2.

VB splash screen shows SP 6 and no obvious problems yet. Should I be worried?

[BrianHawley]

I would be interested to know which moderator moved this thread from the VB6 forum to the General PC forum and why.

This is certainly something that relates to VB6 and SP6 is already discussed quite widely in the VB6 forum.

I or another user looking for an answer to the same problem would be much more likely to search the VB6 forum and might not think of looking in General PC, which is usually non-VB6 material.

More to the point, my question has now been moved from a VB6 experts forum to a general and less widly used forum and is less likely to be seen by somebody who has the answer.

I respectfully request that the thread be returned to the VB6 forum.

[Ideas Man]

I dunno why he moved it, but there's no reason to complain because it was moved from a 'popular' place to most probably a more logical place. They may have moved it because it wasn't a VB coding question, rather a software question that just happened to be the Visual Basic IDE, in which case he'd be right.

Anyway, I'd try installing it again and overwrite the files it installed last time. Make sure you don't have programs running that can tie up the files and prevent them from being updated.

[BrianHawley]

Thanks, but I tried all of that already.

Must respectfully beg to differ on moving the thread. It's about putting stuff in a logical place so people can find it.

If you had a problem installing MS Word and had a choice of an MS Word forum or a 'General' forum, where would you expect to find the answer?

Not a big deal I guess. Just another little thing that makes life a bit harder.

[Ideas Man]

Well, it was just a suggestion as to why he moved it. I guess noone but the mod who moved it knows.

[dglienna]

someone probably suggested that it be moved.

You could try installing it in safe mode. There may be some proram toat protects files that is running.

[BrianHawley]

Thanks, but I tried that.

In safe mode regsvr32 \windows\system32\atl.dll throws a 0x8002801c error.

Searching the whole of www.microsoft.com gives only a single line reference that says 8002801c is a registry access error. (Thanks Bill. I knew that already!)

At first I suspected the registry was full, but there doe snot seem to be any way to reset registry size under XP SP2. I guess they removed it and made it automatic.

Current theory is that somehow Admin has lost permission on the required registry key. But which key is it so I can check the permissions? Need some kind of tool to intercept the write I think. Searched the registry for a previous key holding atl.dll, but nothing there.

[dglienna]

I was told that SP2 will install in safe mode. If you have problems, you can call M$. I believe that calls concerning SP2 are still free. They resolved my problem without charging me, despite 2 weeks worth of phone calls, and two different technicians to handle it. My problem was not having all updates installed, and my sound card was causing issues.

Always uninstall it if you can, before trying to install. Also, hit windows update until there are no more updates available to download.

[BrianHawley]

Thanks, but tried all that. We are fully updated on service packs.

M$ can't help as I am an expatriate based in Saudi Arabia. They have a 'support' office here, but it is completely dysfunctional. They call us for advice!!

The good news is that the VB splash screen says SP6 is installed and it seems to be working okay.

I still think this is a registry permission problem and am working on it, but may give up if VB continues to behave itself.

[dboudah]

Make sure the following key is in your registry. This came from Microsoft support and it worked for me.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Setup (ACME)]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Setup (ACME)\Table Files]
"Visual Basic 6.0 Professional [email protected] (1033)"="C:\\Program Files\\Microsoft Visual Studio\\Common\\Setup\\1033\\setup.stf"